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Our goal is to make buying online easy, safe and efficient.
Despite our efforts to ensure that the information on our website is correct, we reserve the right to correct errors and/or update the content on our site. We have the right to refuse or cancel any order containing any error or inaccuracy.
Need help? Have questions about a product or need more information before placing an order? At Salon Spa Furniture, our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order.
Customer Service:
To Place Orders:
Call 1-877-604-8207 Monday-Friday from 9:00 AM to 6:30PM (EST) or order via our secure online store. You can also fax us orders at 877-604-8207.
Are you preparing a Purchase Order or Order Form?
Purchase Orders are accepted from schools, universities, government agencies, and medical facilities only. They must be signed and include a contact person and phone number, shipping and billing address.
Purchase Terms: Net 30 Days. Please fax product detail for shipping quote before submitting.
Sales Tax:
We collect sales tax for sales delivered to the states of Florida. The sales tax will be added to any order being sent within either state. No tax is due for delivery anywhere else in the United States.
Taxes, Customs and Duties:
Canadian orders are subject to customs duties and taxes at their destination point. These fees vary significantly by country. Each customer is responsible for the customs duties and taxes for their shipment. Salon Spa Furniture and its representatives are not responsible for these fees. Note that we do not estimate customs duties and taxes for orders, as the amount can vary greatly from the actual fees.
If you have questions about the customs duties and taxes, please contact the appropriate government agency for your Canada.
What Are My Payment Options?
Credit Cards- We accept Visa, MasterCard, Discover, American Express and PayPal.
Credit Card Charges, Refunds & Chargebacks
When you complete an online purchase from Salonspafurniture.com using a credit card for payment, you agree to the following terms and conditions:
By providing a credit card and billing address for that card, you represent that you are the credit card holder or that you are an authorized representative of the credit card holder.
If you are not the credit card holder, you represent to Salonspafurniture.com that you have made the credit card holder aware of the purchase in advance.
Should you have a problem with your purchase, you will contact salonspafurniture.com to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
All credit card charges will appear as "SALONSPAFUR" on your credit card statement.
False, wrongful or inappropriate chargeback will be turned over to a collection agency and reported to all major credit bureaus as a delinquent collection account. We report all wrongful or fraudulent charge backs to your local police, your local bank, our merchant service (credit card processing company) and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. Credit card fraud is a felony, and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud. Salon Spa Furniture reserves the right to change the prices of products sold on this web site at any time.
All prices are in U.S. dollars.
All credit card charges must be paid in U.S. dollars.
Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart info and send it with your payment to the address provided at checkout.
Be sure to include a daytime phone number and email address so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.
Order Confirmation:
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout.
Order Inquiries:
Please reference your customer number (telephone number), order date, and purchase order number (if any) when checking on an order. Due to our high traffic and customer service calls, we may not be able to give you an answer immediately. Please allow us 12-48 hours to contact you back with your information. You can send order inquiries to support@salonspafurniture.com.
How Do I Cancel My Order?
Please keep in mind that once an order has shipped, it cannot be cancelled.
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (877) 604-8207 within 30 minutes. Generally we cannot cancel an order once it has shipped from the warehouse. Therefore the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. If you refuse an order, it will then fall under our standard return policy. Please see our return policy for details below.
Prices:
Prices are subject to all taxes, excises, or other charges levied by any government (national, state, or local) upon the sale, or use of the products. Inquires for price quotations on larger quantities than those published on our online store are solicited and are available upon request.
Free Shipping?
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. We won’t surprise you with any hidden charges or handling fees.
Lead-Time
Small Parcel: 5 - 7 Business Days
Truck-Freight : 5 - 14 Business Days
Special Order: 2-3 weeks
Salon Ambience custom colors from Italy: 4-10 weeks
Please Note:
All dates are shown in Month/Day/Year format (e.g. 01/16/2009 = January 1, 2009)
Shipping To Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order for a fee.
Answers to many common questions are listed on this page. If you do not find the information that you are looking for, then please feel free to contact us.
What is our return policy?
Return Policy- Non-Defective Merchandise
All sales are considered final at time of shipment.
Absolutely NO returns and/or exchanges on special or custom orders.
If you find it necessary to return an item to us due to damage/defective merchandise for replacement, contact support@salonspafurniture.com. Any returns sent to Salon Spa Furniture without receiving a prior written authorization will be returned to the sender unopened.
Return Policy- Defective Merchandise
All defective merchandise will be repaired or replaced by the manufacturer unless it is sold “as is.” Merchandise returned for a replacement, but no problems are found, the item (s) will be returned at your (the buyer's) expense. You should be certain in your decision to purchase equipment and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.
Defective Merchandise:
If you receive a defective item, please contact our Customer Service department. However, written return authorization must be obtained, best done by e-mail. We will tell you where and how to return it. Please include your Invoice number in your message.
Return Policy- Error Or Damage In Shipment
We use the greatest possible care in packing our shipments. All merchandise is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us immediately or within 48 hours. Customer service will arrange for the return or destruction of all merchandise at no charge to the customer. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply.
Return Instructions:
All defective returned products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product to the address you are provided. This may be the product manufacturer, our main office or to a distribution center. Please Note: Unless the return or exchange is due to product defect or an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase. For international shipments, we cannot refund the brokerage fee.
UPS Call-Tags
Call tags will only be issued within 30 days of date on original invoice. A credit card will be required with all call tag requests. A re-shipment will be made in a timely manner if necessary.
UPS Pickup Attempt
UPS Pickup Attempts allows a business to dispatch a UPS driver to a customer’s location to pick up a return package. If the package cannot be picked up on the first attempt, UPS will attempt to pick it up on each of the next two business days. If the package can’t be picked up after the third attempt, after the call tag is issued, the requestor becomes responsible for all charges related to the re-shipment including shipping, call tag fees. There will be no returns or exchanges on special/ custom order products.
*Undeliverable & Refused Packages*
Any
order
returned to our facility without previous authorization from
Salonspafurniture.com (ie. unauthorized returns, refused packages,
incorrect
address, UPS undeliverable package return etc...) will be treated as a
return. Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)
If
a delivery is refused for any reason, or considered undeliverable you
will be charged a penalty that may include, but not limited to extra
shipping charges. Please proofread your order before finalizing.
Product Descriptions
Brochure descriptions, Web Site information and samples on display are indicative only and any specifications, weights, measurements and technical data have been prepared by manufacturers are for guidance only. Buyers are therefore required to check current specification, colors, weights and measurements, prior to order, as manufacturers may alter specifications to improve products. Manufacturers also reserve the right to amend specifications, without notice, in order to improve products or where amendment becomes necessary.
Out of Stock?
You can order with confidence that all the items that you order are in stock. However, unforeseen demand or manufacturer's delays occasionally result in items that are out of stock. If at time of order an item is not in stock, our customer service department will contact you, if you agree we will put it on order for you. These will be shipped as soon as we receive them from our suppliers. You may cancel a back-ordered item at any time by contacting our Customer Service department. We will pay shipping charges on all subsequent shipments after the initial one for back-ordered items.
Shipping and Delivery
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We Ship:
UPS Ground or Freight/ Truck for delivery.
Additional Shipping Options: Please e-mail or call customer service for rate quote.
Custom - Request a quote for special delivery dates, lift gate or inside delivery.
UPS Express shipments is available for Next Day Air, 2 Day Air and 3 Day Air.
Orders to Canada, Alaska and Hawaii may require additional shipping considerations.
You will be contact prior to order processing with any additional information. Our shipping structure is setup to ship UPS ground within the continental United States. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday depending on your location.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Purchase Orders and Net Terms-
We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted.
To place an order by purchase order we must receive the purchase order by fax or postal mail.
Please Fax Purchase Orders To: (877) 604-8207.
Security is a top priority. Every transaction you make will be safe. We use SSL encryption technology to ensure your information is transmitted securely.
*Some of our suppliers have warehouses located in Canada. Whenever possible, we will ship from our Canadian warehouses to cut-down on transit time to you!
These terms and conditions are subject to change from time to time without notice by updating or revising this "See Our FAQ" page.
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