Return Policy


Salon Spa Furniture 
The following policy refers to all orders submitted to Salon Spa Furniture, whether online at www.salonspafurniture.com, over the phone, or via email.
Call us at 407-874-3766

Customer Service Hours
Monday - Friday 9:00 am - 5:00 pm EST

Cancellation Policy
Cancelled orders are subject to a 15% cancellation fee. This applies ONLY to orders which have NOT shipped.

Damaged or Defective Items 
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery.  
 
Restocking Fee Policy
All merchandise returns are subject to a 25% restocking fee, and customer is responsible for all shipping costs incurred. Items must be returned in original packaging within five (7) days from receipt of delivery. 

Return Policy
A Return Authorization Number (RAN) is required when returning merchandise. This number may be obtained by contacting Salon Spa Furniture at 407-874-3766. The RAN number must be noted on the delivery ticket, otherwise, the merchandise delivery will be refused.

Custom Made Products
NO RETURNS ON LAMINATED CABINETS OR CUSTOM MADE EQUIPMENT OR FURNITURE. 

All Pibbs Industries Equipment Purchases has the following Policies.

LIMITED WARRANTY • GENERAL INFORMATION

Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the policies will render any and all warranties NULL AND VOID.

• All items manufactured by Pibbs shall be warranted for a period of 12 months after date of purchase.

• The exception being all Hydraulic Pumps only, which have a 36 month Warranty Period.

• Pibbs' Warranty shall be LIMITED TO REPLACEMENT PARTS ONLY!

• Any labor costs not performed by Pibbs' personnel that are related to Warranty issues are the sole responsibility of the final purchaser.

• Pibbs' Warranty does NOT apply to defect in parts due to ordinary wear and tear, actions of persons or entities other than Pibbs or damages incurred due to transportation of goods.

• Pibbs' Warranty is NOT transferable.

• Under Pibbs' Warranty, all shipping and handling charges - including courier charges- related to the warranted item shall be the responsibility of the final purchaser.

• Pibbs' equipment is carefully manufactured and warranted against defects.

• All items are carefully inspected and packaged for shipment in perfect condition. In the event that the item has sustained any damage during transport, it is the sole responsibility of the consignee to make a notation regarding the shipment for any visible damages on the delivery Bill of Lading, and to carefully inspect the shipment for any concealed damages which must be reported to the carrier immediately. Failure to do so will impede the consignee's efforts to make a proper claim with the carrier as their rules are strictly enforced. 

• Should an item need to be returned to Pibbs, A Return Authorization Number (RA#) MUST be obtained from Pibbs and be duly noted on all packages and communications. All returns are subject to a MINIMUM 25% RESTOCKING FEE

• Any unauthorized returns will be refused and returned at the consignee's expense.

ANY SHORTAGES MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT.

• Pibbs Industries reserves the right to modify product designs and components WITHOUT prior notice. 

• Pibbs Industries is Not responsible for any typographical errors.

• Pibbs has 35 Designer Stock Vinyl Colors..Please request a swatch chart. Some chairs have limited color choices as noted in catalog. 

• Pibbs has 12 decorative laminate shades available upon request. For quick shipment please note colors indicated in the Pibbs catalog. 

ALL TURBO POWER PRODUCTS PURCHASE HAS ONE YEAR LIMITED WARRANTY

Turbo Power products are guaranteed to be free of any manufactured defects or defects in workmanship for one year from the date of purchase. The warranty does not cover any damage caused by misuse or mishandling. Appliance that have been dropped or have been damaged due to user negligence, or that have been purchased on Ebay, Amazon or internet auction sites will not be covered under the warranty.

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